Frequently asked questions
You may find the answer you're looking for in our frequently asked questions.
Browse key topics or view all FAQs.
How can we help you?
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News, updates and videos
Keep up to date with our member articles and corporate news to help you get the most out of your membership.
Watch our videos to get to grips with all things pensions and what you might need to do.
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My USS - online account
Log in or register for My USS to view the value of your benefits and any savings to see if you’re on track.
You can also manage your membership and set your preferences.
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Get in touch
Whether you want to top up your pension, view your online account or you haven't found the answer to your query here, you can also contact us.
View our latest news and videos
Member news
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20 February 2024
Tax changes: Lifetime Allowance
Pensions tax changes currently going through Parliament are likely to see the Lifetime Allowance (LTA) abolished.
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18 January 2024
How will the changes impact you
Watch our videos to find out how changes to contributions and benefits could impact you.
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View all articles
Videos for members
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Member video
Making the most of My USS - your online portal
Watch our video about how to make the most of My USS - your online portal.
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Member video
Your hybrid pension - the basics
Watch our video to find out what you need do to manage your hybrid pension and make the most of your savings for the future.
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Member video
Looking after loved ones
Watch our Looking after loved ones video that explains your benefits as a member in more detail should the worst happen.
Webinars
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Member Webinar
Our journey to Net Zero
Here’s your chance to catch up on our latest webinar where you’ll hear from USSIM's Head of Strategic Equities – Innes McKeand and Head of Responsible Investment - David Russell. They talk about why climate change matters for investments, what Net Zero is and how they’re planning to achieve our Net Zero ambition, and of course what this means for members.
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3 October 2024
Focus on pension tax
This session includes: an overview of benefits - a summary of the key features and benefits of being a member in USS, how USS works – a brief look at how your benefits build up in USS, pension tax – including Annual Allowance, Tapered Annual Allowance, MPAA and Lifetime Allowance, managing tax – including USS specific tax mitigation options like Enhanced Opt Out and Voluntary Salary Cap. -
1 July 2024
Understanding DC
This session looks at the key features of the Investment Builder (the defined contribution or DC section of USS), how you can build up savings and how you can take your Investment Builder savings. So whether you’ve recently started to save in the Investment Builder, or have been doing so for a while and just want to know more, make sure you register now and join the webinar.
How-to video guides
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Video guide
My USS: How to reset your password or PIN
Learn how to reset your password or PIN in My USS. -
Video guide
My USS: How to make additional contributions
Learn how to make additional contributions in My USS. -
Video guide
My USS: How to update your TRA
Learn how to update your Target Retirement Age in My USS.
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View all videos
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