My online account (My USS)

Your member number will be on any emails you receive from us, your welcome letter and your Annual Member Statement. Please note that you typically won’t receive your first Annual Member Statement until the Autumn after you join. But it could be longer.

If you’ve not received either of these yet, you can get in touch with our Member Service Team on 0333 300 1043. Lines are open 9am - 5pm, Monday to Friday.

Once logged in to My USS you can view and manage your savings on the View or manage savings page in the Investment Builder section. You’ll find forms on this page that allow you to make or change your additional contributions. You’ll be able to make monthly additional contributions, pay a one-off lump sum payment and more.

Register or log in to My USS. Once logged in, you’ll see your TRA on your Investment Builder page. Just select Update your TRA to update it in line with your future plans.

Your TRA can also be updated if you choose to make an investment decision via the Manage investments page. If you choose the Do It For Me Option, you’ll be asked to update your TRA.

You can reset your password or PIN – just visit the My USS log in page and select Forgotten details?. You can also watch our video on how to reset your password or PIN.

Once you’ve reset your details, you’ll receive the following emails within five minutes:

• Confirmation that you’ve requested to reset your details.
• Your temporary password and/or PIN. If you reset both, you will receive a separate email for each.

We’ll send them to the email address you use to sign into My USS. This may be different to the one you use to receive USS communications. If you don’t get these emails within five minutes, check your spam, junk or promotions folders.

If you’ve forgotten the email address you used to register with, you’ll need to contact our Member Service Team on 0333 300 1043. Lines are open 9am – 5pm, Monday to Friday.

To register for My USS you’ll need your member number, your National Insurance number and a personal email address.

You can find your member number on any emails or letters you have received from USS.

If you haven’t received any correspondence or are still having trouble registering, call our Member Service Team on 0333 300 1043. Lines are open 9am - 5pm, Monday to Friday.