Stronger Nudge

You can book a Pension Wise guidance appointment online on the MoneyHelper website.

You can also call Pension Wise on 0800 100 166 or if you’re outside the UK call +44 20 3733 3495. Lines are open between 8am to 8pm Monday to Friday.

If you want us to book the appointment for you, contact our Member Service Team on 0151 556 0626. We can only book the initial appointment. If you need to change or cancel the appointment, you’ll have to do this yourself by calling 0800 138 3944.

You can choose to opt out of receiving Pension Wise guidance by providing us with an opt out notification. To do this, you’ll need to complete and return the Stronger Nudge response form or contact our Member Service Team on 0151 556 0626 to tell us specifically that you wish to opt out.

Yes. You can visit our guidance and financial advice page to find out how to access other sources of guidance and financial advice. You’ll also find information on bespoke guidance and advice services available exclusively to USS members, where you can get support tailored to where you are on your retirement journey and to help you make the most of both the Retirement Income Builder and Investment Builder parts of USS.

Please note, if you want to access or transfer your Investment Builder and/or MPAVC savings, you’ll still have to follow the Stronger Nudge process set out above, as this is a legal requirement.

No, but you’ll still need to let us know that you are transferring your defined contribution savings to this type of scheme by completing and returning the Stronger Nudge response form, or contact our Member Service Team on 0151 556 0626 and let us know.

You’ll still need to let us know that you have been referred to Pension Wise guidance by the trustees or managers of another scheme and have received that guidance or have opted out by completing and returning the Stronger Nudge response form, or contact our Member Service Team on 0151 556 0626 and let us know.

No, but you’ll still need to let us know that receiving defined contribution savings is not one of the purposes of your transfer out application, by completing and returning the Stronger Nudge response form, or contact our Member Service Team on 0151 556 0626 and let us know.